Refund policy
We offer a 15-day return policy, meaning you have 15 days after receiving your order to request a return.
Eligibility for Returns
Because our products are scented (candles and perfumed sticks), we cannot accept returns on any item that has been opened, lit, or used.
You may request a return only if the item arrives broken, damaged, or defective.
To be eligible:
- The product must be unused, unopened, and in its original packaging.
- You’ll need the receipt or proof of purchase.
To start a return, contact us at contact@maraandmoss.com
Once your return is approved, we will send you the return instructions and the return address.
Items sent back without requesting a return first will not be accepted.
You can always contact us for any questions at contact@maraandmoss.com
Damages & Issues
Please inspect your order upon delivery.
If your item is broken, damaged, or the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns on:
- Opened candles
- Lit or used candles
- Opened or used perfumed sticks
- Sale items or gift cards
Exchanges
If your product arrived damaged, we will replace it with the same item once the return request is approved.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at contact@maraandmoss.com.